Return & Refund Policy

At Bengals Bigbazar, we strive to ensure the best quality and service for our customers. Please read our return and refund policy carefully before placing an order.

1. Return Policy

• No Return on Fresh Goods:
  Due to the perishable nature of fresh items, we do not accept returns on any fresh goods once delivered.
• Return on Damaged Products:
  If a product is delivered in a damaged or defective condition, we will accept a return request.
• The damage must be reported within 72 hours of delivery.
• Proof of damage (photos or videos) may be requested for verification.

2. Replacement Policy

• If a product is damaged, we offer a replacement for the same item, subject to availability.
• Replacement requests must be made within 72 hours of receiving the product.
• If the item is out of stock or not replaceable, we will proceed with a wallet refund.

3. Refund Policy

In case a refund is approved:

• The refund amount will be credited to your Bengals Bigbazar wallet.
• Wallet balance can be used 100% in your next order.
• No cash or bank refunds will be processed unless explicitly stated.